We fully guarantee satisfaction with our products. If you are dissatisfied in any way, please contact us, so we can take care of the problem. Due to the nature of our products - and despite careful packaging, breakage will occasionally (thankfully rarely!) occur. We will replace your broken item quickly and at no cost to you. Returning items to us is usually not practical, due to the high cost of shipping. We deal with any issues that arise on a one-to-one basis, and our goal is to leave you a very happy customer.